Grease Traps, Grease Interceptors, Fatstrippa, Jumbo and Enzyme Dosing  
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Shipping & Returns

 
How much is shipping?
Delivery on all orders within the United Kingdom is free. Shipping for stock items is usually within 1-2 days depending on region and carriers available. For delivery to destinations outside of the UK please contact us for a quotation. 

Will my order require a signature?
Due to the nature of the products we sell, all orders require a signature upon delivery.

Do you ship overseas?
Currently we can ship to anywhere in the EU and the Channel Islands.

I missed my delivery?
If you miss your delivery then the courier company will leave a card with details of when they tried to deliver the parcel. This card will also contain the courier companies telephone number and reference number so that you can call them to arrange a collection or re-delivery.

Can I track my order?
We send all orders out by 1-2 day delivery service, next day and timed deliveries are available upon request. Orders can only be tracked upon delivery and proof of delivery can be requested at any time.

Do you deliver at the Weekends or Bank holidays?
Weekend or orders placed on a Bank holiday will be despatched on the next working day. During Christmas and New Year our warehouse will be closed. Orders over this period will be despatched on the first working day after New Year.

I asked for next day delivery but my order hasn't arrived?
Our next day delivery service is a next working day delivery service and does not include weekends or public holidays. You should also be aware that we have a 2pm cut off time for next day deliveries. Orders must be placed before 3pm to qualify for this service otherwise they will miss our couriers collection times. If an order is placed after 2pm, it will be shipped the following day.

Grease Trap Returns
If these items are returned for refund each item will be subject to a £30.00 carriage handling charge.

 
 
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